Section 15 Consumer Protection Act
Who conducts investigations under the Consumer Protection Act?
Short answer
The Central Authority’s Investigation Wing, led by a Director‑General, carries out inquiries under the Act.
In detail
The law creates a special Investigation Wing inside the Central Authority to look into consumer complaints. This wing is headed by a Director‑General, who is appointed by the Central Government together with other officers such as Additional Director‑Generals, Directors, Joint Directors, Deputy Directors and Assistant Directors. All these officers must have experience in investigations and meet the qualifications set by the government. While the Director‑General is in charge, he can give part or all of his powers to any of the other officers to carry out an inquiry. Each officer works under the overall control and direction of the Director‑General. After completing an inquiry, the Director‑General must send a report to the Central Authority in the format, method and time that the regulations require. In short, any official investigation under the Consumer Protection Act is done by this team, with the Director‑General leading and supervising the work. They are chosen to ensure investigations are fair, thorough, and follow the rules set by the government.
Related questions
Am I a consumer if I bought a product on credit?
Yes, buying goods on credit for personal use makes you a consumer under the Act.
Where can I file a complaint about false advertising or unfair trade practices?
You can send a written or electronic complaint to the District Collector, the regional Commissioner, or the Central Authority.
What can the government do if I encounter a false or misleading advertisement?
The Central Authority can order the ad stopped or changed, levy penalties up to ₹10 lakh (₹50 lakh for repeat), and ban endorsers for up to a year.
Can I appeal a District Commission order if I missed the 45‑day deadline?
Yes, you may still appeal, but only if the State Commission accepts your reason for delay and you meet any deposit requirement.
Not legal advice. This is general legal information, not legal advice. Laws change and every case turns on its own facts — speak to a lawyer about your situation.